Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Express-i-Drop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://expressidrop.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@expressidrop.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@expressidrop.com
They came pretty quickly. When checking, it turned out that in the mode of listening to music from SD card, the volume of sound is not adjustable. Turned to the store. It should be said that the seller worked quickly and advised to contact the engineering service. After downloading the sent update file, the headphones earned. It should be said that the flimsy plastic body serves no more than 3 years. Preye (on the photo on the right) for 2 years broke on both sides, although still working.
Shvidka delivery, a box of Zim 'yata, ale navushniki reception. In appearance, bielsh-Mensh, not super top, ale y is not Lino. The sound is not a chase-I'm a reception. Behind that, the sound of the sound is 9 H 10. I'll lock up for rhodichiv
Excellent product, very good audio and bluetooth reach
The headphones just bomb came to Ukraine in three weeks, a little box was pinched but the headphones are whole, the sound is excellent, bought her daughter. I recommend the store! Thank you.
I am happy with the product, excellent quality just like your presentation, the arrival too, I thought it would take longer but I arrived sooner than I expected, recommended.
Came, works, delivery by courier 3 days. The signal catches well 10 meters exactly works.
Novosibirsk reached a week, packed well, in a box + pupirchaya film. For its price category, the sound is quite decent
Headphones norms. Dityam will go for such a price
it's a very Good item, item received in time,it is as the same as what I ordered, thanks to the store,I will order more,I recommend to everyone,
Super, dobrý Zvuk, VŠE funguje as má.
It arrived earlier, the sound is good, the box came a little damaged but the headphones arrived in perfect condition and the communication with the store was very good.
I arrived quickly, thank you
I loved excellent sound
I ordered an audio headset and I received an unidentified plastic object OPNI, see photo. I asked for a refund, I'm waiting for the answer. It's still not very serious on the part of the store.
Great headphones. She took her son 7 years. Connected via Bluetooth to the phone, inserted a flash drive-everything works fine. Thank you!
Just what I asked looks good and seems to be good quality just need to prove to see how it works and done Thanks
ok!
The goods correspond to the description, the store sent quickly, the parcel was tracked, it reached Tomsk in less than a month! The box is jammed, the headphones are whole!