SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Express-i-Drop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Teşekkür ederim.. çok guzel
Excelente producto. un poco demorado, El venderos cumple con las especificaciones del producto.
so far I deceived in and very good packaging and on time
за свои деньги очень добротные очки всем советую очень быстро пришло около 10дней дошло до Дагестана на несколько дней раньше пришол
Норм, очки хороши, звук качественный
Great glasses! Came a day after the order to Moscow!!! The quality is good, the lenses are conveniently adjusted and the image does not double! Packed in a box that did not even come crumpled! Everything is Branded! Recommend! The phone is fastened conveniently and reliably!
The parcel came quickly nothing broken nothing is broken the phone I have honor x 9 came up as a fully tested add feedback
Very fast delivery, the glasses came intact) my son likes
Интересная игрушка. Братику понравилось. Пульт подключился и работает.
Пришло быстро, описанию соответствует
The helmet is comfortable, light. I came very quickly. As long as everyone is happy.
The goods received, came in 10 days, in the Mail lay two weeks, has found through the site where the parcel in another post office, by gadget, customize for redmy 8 Pro, in the stock, not real, the image is double, there is no sharpness, in a minute the eyes are Oh .... Ute, decided the question of lining under the phone 10mm. T. E. Pushed the phone away from the lens, you can see each pixel, this is taking into account the resolution of the phone screen 2380 by 1080 pixels, diagonal 6.53. On the ZTE Blad in general, no matter what, no QR code, found in the Internet. Bye, everything.
I ordered only the remote. The goods as in the description. Everything works as stated. Norilsk reached 14 days. Tracker tracked. Product and store recommend.
Show
The son is happy!
The parcel came to ur in 12 days Externally, there are no defects, the lens on the left eye bulges forward, because of what to watch video/play games on the phone was uncomfortable. Decided everything thanks to glue and direct hands.